Developing Training Field Manual

The world is changing and so is the world of learning and development. This 'wiki' is intended to be a ‘field-book’ or ‘manual’ for trainers who are supporting changing organisations into the future. This document is not a how-to manual although such insights may be in evidence. Rather, it provides the next generation with ideas and approaches to their own practice drawn from the inquiry of others .

It is a participative space where ICTI members can chip in with their own perspective, suggest areas and topics to be added or correct errors and update with more recent ideas and practice.

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Personal Safety

We all hope and trust for uneventful training trips. Whether we are only going elsewhere in the city or to another country - the best type of travel is the uneventful type.

Many travellers have their own tips and tricks for achieving uneventful travel. Mostly these relate to those annoying inconveniences that are otherwise with little or no risk. Frequent travellers will often know of alternative ways of reaching their destination. Even airline staff who should know the options can find it challenging to get you to a destination without some insight. So knowing the alternative routes and airlines could mean that you can quickly suggest an alternative which can get you to your destination with only minor delay. So, before you set off you can check online with a service such as Kayak to see what other flights could be useful. Your airline may be part of one of the major alliances. The alliance website might be a good place to check too.

Star Alliance Skyteam One World

Of course, all travellers should be sure of their ability to be backed up in the event of an emergency. Most will want to have suitable travel insurance. You will want to be sure that your health care costs in the event of an emergency are covered - for international travellers this is likely to include the cost of returning you to your home country for medical treatment. You may want to include cover for kidnap or terrorism related incidents. Some travellers will include insurance for valuable items such as mobile phones and laptops.

Being aware of your own personal safety means thinking ahead. The Risk Assessment self evaluation can help you prepare in advance for the action you will take when faced with risks and safety.

Journalists and foreign correspondents often have to give considerable thought to these issues and there are a number of resources available that trainers may find equally useful. The International Women’s Media Foundation (IWMF) has designed a smartphone app to help  journalists working in potentially dangerous conditions to quickly implement their security protocols with the touch of a button. Reporta is easily set up and can be used to alert family and colleagues if you find yourself in a difficult situation.  It can also be used to let family know that you are safe when a natural disaster or terrorist incident develops in a place where you are working. The IWMF resources are temporarily unavailable. Trainers working relotely may find a Quick SMS widget useful to enable an emergency link with colleagues. A version for Android phones is available to download.

citizenAID offers a smartphone app which covers actions to take to protect yourself and trainees in case of emergency including terrorism.

They recommendation in case of emergency is:

RUN - if you safely do so, flee from the emergency.
HIDE - only if it is not safe to run, you should hide. Turn you mobile phone to silent (not vibrate) and hide well away from all danger
CALL - if you have access to a phone, call the emergency or security services and tell them where you are, what the nature of the emergency is, and describe as much as you can about the incident. Knowing the number for the emergency services is worthwhile - in many countries 112 will work.

UNESCO and Reporters without Borders have published a Handbook for Journalists which can also be applied to the work of anyone working away from home.

There are particular challenges for individuals who work away from their normal base. Lone and remote workers are at particular risk and lone and itinerant trainers are just as likely to face these challenges. When undertaking a risk assessment you should consider what action you will take to ensure that colleagues know that you have arrived safely or that your local travel has gone without incident. Managers should agree a protocol for confirming that colleagues are safe as part of the risk assessment process. The Institute offers a guidance document on lone working to assist managers and trainers.

Personal safety is not an issue that can be left until the last minute. By then it may be too late. Discuss the issues in advance, decide on the action that needs to be taken and ensure everyone affected knows what to do.

BBC Training Video

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Travel Challenges
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