Developing Training Field Manual

The world is changing and so is the world of learning and development. This 'wiki' is intended to be a ‘field-book’ or ‘manual’ for trainers who are supporting changing organisations into the future. This document is not a how-to manual although such insights may be in evidence. Rather, it provides the next generation with ideas and approaches to their own practice drawn from the inquiry of others .

It is a participative space where ICTI members can chip in with their own perspective, suggest areas and topics to be added or correct errors and update with more recent ideas and practice.

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guidance document on lone working

Guidelines on Lone Working and Personal Safety


The International Communication Training Institute recognises that during the course of their work, trainers and volunteers may find themselves working alone. This may be in work premises or visiting individuals in their location. This may occur regularly or occasionally but will be a necessary part of the role. Where the work involves home visits, the safety of both the visitor and the person visited is paramount.

The work of trainers may carry additional risks. It is important that these are fully understood and that a risk assessment and adequate arrangements are made to ensure they are as safe as possible.

Potential hazards of lone working

There are many areas where risks may be greater when working alone:

  • Accidents or sudden illness when there is no-one to summon help or first aid.
  • Violence or the threat of violence.Allegations of inappropriate and/or abusive behaviour.
  • Fire or other threat.
  • Attempting tasks which cannot safely be done by one person alone, e.g. heavy lifting, or use of certain equipment.
  • Lack of safe way in or out of a building (e.g. danger of being accidentally locked in).
  • Travelling, particularly in bad weather.

These examples are only an indication. Trainers should assess hazards as part of the planning process.

Assessing the risks of lone working

The perception of what is a risk and the actual risk itself may be seen differently by individuals. For example, an inexperienced worker may underestimate the risks of an activity; some trainers may feel particularly vulnerable to violence after dark; or a medical condition may make it unsafe for an individual to work alone.

Trainers, together with their partners and colleagues, should consider these factors and assess the particular risks in their work environment. Appropriate steps, such as using a risk management tool, should be taken to reduce or manage the risk, particularly where the environment around the workplace or area of the visit is lonely, poorly lit and/or in an area where criminal activity is more likely.

Measures to minimise the risks of lone working

There are a number of things which can be done to minimise risks when working alone. Reducing the risks is the best form of protection. Consider the following: 

  • Know as much as possible about any potentially risky situation.
  • Avoid, as far as possible, situations with significant risk of vulnerability.
  • Consider beforehand a strategy for a swift exit if a situation changes.
  • Consider who else might be available to be working nearby if a one to one meeting is requested.
  • Be familiar with strategies for dealing with difficult situations.
  • Be aware of effective communication skills.
  • Ensure you have a mobile phone and, where appropriate, a local SIM card to give a local connection.
  • Let someone else know where you are going and when you will be back.
  • Explore a simple system for reporting safe return, e.g. short text or phone call.
  • Consider a quick SMS widget to enable easy emergency messages.
  • Ensure that someone else has a record of car and mobile phone details.
  • Park safely and as close to the destination as possible.
  • Complete a written risk assessment for international assignments.

 Reporting incidents

 Please report to your line manager any incidents that happen to you as soon as possible so that you can be supported. This allows for lessons to be learned and practice to be improved.

Useful resources

Salt Insurance Services

Morton Security

Crossing Borders

Run, Hide, Tell

Citizen Aid


Roaming with a mobile

Changing your mobile phone settings when roaming

WhatsApp –  available via App and website - encrypted communication but not always available on mobile devices


Quick SMS App for Android based phones

Home Government Support

Twitter @ukin******** eg: @ukinturkey



Neither International Christian Media Commission nor the International Communication Training Institute are authorised or regulated to offer advice on insurance or financial products. All information is provided as an illustration of services available. You should take appropriate professional advice.

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